本文发表在 rolia.net 枫下论坛I sent this letter to the president of Computer City:
Dear Sir,
On December 28th, I purchased an 850 meg Hard Drive from the Computer City
located on Weston Road in Toronto, Ontario, Canada. When I purchased the unit
I was told that if I couldn't use it, I could return it for a full refund, no
problem.
I have a Dell 486SX33 with Phoenix BIOS Version 1.10 . They are unfortunately
not compatible. The BIOS will not support a Hard Drive of this size, and the
BIOS for this particular computer is NOT upgradeable.
In the process of attempting to install the unit I spent almost an hour on the
phone with Dell in Austin, Texas trying to find a way to use the Hard Drive
with my Computer. I subsequently purchased an enhanced IDE controller card
from another source in the attempt to match compatability with Your Hard
Drive. After a day and a half of effort, I gave up. I returned the controller
card, no problem. BUT, when I went to your store, located on Highway 7 East,
Markham, Ontario, I encountered a major situation.
On December 30th I entered the store and went to the Customer Service desk. I
told the gentleman there that I could not use the Hard Drive with my system
and he took it and inspected it and said that the merchandise was fine. He
then filled out part of the refund form and then gave it to me to complete my
section. He then instructed me to take it to Alan at the other desk & Alan
would complete the refund. To that point there was no problem.
Alan started to do the refund and then said he couldn't. I asked why. He said
because it was over $100 the refund would have to come from Head Office. I
told him that I had paid CASH for the merchandise(as shown on the receipt) and
expected CASH back. He said he couldn't give me the cash as it was over $100
and had to come from Head Office. I told him then that he better get someone
who could do it. Another man came out and Alan explained the situation to him.
He didn't identify himself and I don't remember his name(I believe he is the
Retail Store Manager), and re-iterated that he couldn't refund MY money. That
it was store/company policy. I said that it wasn't posted anywhere .He said it
was on the back of the contract then showed me the BACK of my receipt which
has a lot of small print, and does have this indicated there. I told him I
didn't sign any "contract" and that no one had pointed out to me that there
was ANYTHING on the back of the receipt. I was absolutely FURIOUS, to say the
least. I had PAID CASH and now I had to wait 14+ days for a check in the mail.
I demanded that he give me back my money, the CASH I HAD PAID, and he refused.
This situation lasted about 10 minutes with no change. I finally accepted that
I had been Deceived by Computer City with their hidden policies, I left the
Hard Drive there, took my copy of the refund receipt and left the store.
This "policy" is not posted anywhere in either store, but hidden on the back
of a receipt, and had not been pointed out by anyone at the time of purchase.
I was told if the merchandise wasn't satisfactory I could bring it back for a
full refund, nothing else.
I have NEVER been in any other store, Canadian or U.S., that had such a
policy, especially when dealing with cash. I would expect that Computer City
post such policies so that the public is aware of them.
I, as a result of my experience, will probably NEVER shop at a Computer City
again, and I will tell my friends about my treatment so that they will not be
deceived or subjected to such an experience.
Yours truly,
Thomas Jebb
___ |/ /______ _____ __ Max Headroom : CyberLink Online
__ /|_/ / _ __ `/__ |/_/ Toronto,Ontario,Canada
_ / / / / /_/ / __> < http://clo.com/~maxheadroom/max1.html
/_/ /_/ \__,_/ /_/|_| E-Mail : maxheadroom@clo.com
IRC : #maxheadroom
______ __ _________
___ / / /_____ ______ _______ /______________ ______ _______ ___
__ /_/ / _ _ \_ __ `/_ __ / __ ___/_ __ \_ __ \__ __ `__ \
_ __ / / __// /_/ / / /_/ / _ / / /_/ // /_/ /_ / / / / /
/_/ /_/ \___/ \__,_/ \__,_/ /_/ \____/ \____/ /_/ /_/ /_/更多精彩文章及讨论，请光临枫下论坛 rolia.net
Dear Sir,
On December 28th, I purchased an 850 meg Hard Drive from the Computer City
located on Weston Road in Toronto, Ontario, Canada. When I purchased the unit
I was told that if I couldn't use it, I could return it for a full refund, no
problem.
I have a Dell 486SX33 with Phoenix BIOS Version 1.10 . They are unfortunately
not compatible. The BIOS will not support a Hard Drive of this size, and the
BIOS for this particular computer is NOT upgradeable.
In the process of attempting to install the unit I spent almost an hour on the
phone with Dell in Austin, Texas trying to find a way to use the Hard Drive
with my Computer. I subsequently purchased an enhanced IDE controller card
from another source in the attempt to match compatability with Your Hard
Drive. After a day and a half of effort, I gave up. I returned the controller
card, no problem. BUT, when I went to your store, located on Highway 7 East,
Markham, Ontario, I encountered a major situation.
On December 30th I entered the store and went to the Customer Service desk. I
told the gentleman there that I could not use the Hard Drive with my system
and he took it and inspected it and said that the merchandise was fine. He
then filled out part of the refund form and then gave it to me to complete my
section. He then instructed me to take it to Alan at the other desk & Alan
would complete the refund. To that point there was no problem.
Alan started to do the refund and then said he couldn't. I asked why. He said
because it was over $100 the refund would have to come from Head Office. I
told him that I had paid CASH for the merchandise(as shown on the receipt) and
expected CASH back. He said he couldn't give me the cash as it was over $100
and had to come from Head Office. I told him then that he better get someone
who could do it. Another man came out and Alan explained the situation to him.
He didn't identify himself and I don't remember his name(I believe he is the
Retail Store Manager), and re-iterated that he couldn't refund MY money. That
it was store/company policy. I said that it wasn't posted anywhere .He said it
was on the back of the contract then showed me the BACK of my receipt which
has a lot of small print, and does have this indicated there. I told him I
didn't sign any "contract" and that no one had pointed out to me that there
was ANYTHING on the back of the receipt. I was absolutely FURIOUS, to say the
least. I had PAID CASH and now I had to wait 14+ days for a check in the mail.
I demanded that he give me back my money, the CASH I HAD PAID, and he refused.
This situation lasted about 10 minutes with no change. I finally accepted that
I had been Deceived by Computer City with their hidden policies, I left the
Hard Drive there, took my copy of the refund receipt and left the store.
This "policy" is not posted anywhere in either store, but hidden on the back
of a receipt, and had not been pointed out by anyone at the time of purchase.
I was told if the merchandise wasn't satisfactory I could bring it back for a
full refund, nothing else.
I have NEVER been in any other store, Canadian or U.S., that had such a
policy, especially when dealing with cash. I would expect that Computer City
post such policies so that the public is aware of them.
I, as a result of my experience, will probably NEVER shop at a Computer City
again, and I will tell my friends about my treatment so that they will not be
deceived or subjected to such an experience.
Yours truly,
Thomas Jebb
___ |/ /______ _____ __ Max Headroom : CyberLink Online
__ /|_/ / _ __ `/__ |/_/ Toronto,Ontario,Canada
_ / / / / /_/ / __> < http://clo.com/~maxheadroom/max1.html
/_/ /_/ \__,_/ /_/|_| E-Mail : maxheadroom@clo.com
IRC : #maxheadroom
______ __ _________
___ / / /_____ ______ _______ /______________ ______ _______ ___
__ /_/ / _ _ \_ __ `/_ __ / __ ___/_ __ \_ __ \__ __ `__ \
_ __ / / __// /_/ / / /_/ / _ / / /_/ // /_/ /_ / / / / /
/_/ /_/ \___/ \__,_/ \__,_/ /_/ \____/ \____/ /_/ /_/ /_/更多精彩文章及讨论，请光临枫下论坛 rolia.net