1. 作为家长,这样在日常言语中使用类似词语,能不传染给一个4岁儿童白吃一样的心灵吗?然后再带到幼儿园去,叫黑人小朋友xx,叫印巴小朋友xx
2. 从名字上看,打你儿子的可能是穆斯林.虽然我们的影响中穆斯林好斗,但是中国人在别人的影响中是什么样呢? 多数很shy,见人不知道打招呼,沟通能力差
3. 正是因为沟通表达能力不过关,在遇到自己认为受欺负的时候,往往不能客观看待.总是有过激反应. 不正常出牌,总是想把事件放大,把自己放在受害者的角色.
4. 具体情况,听lz一面之词无法了解.但是,这个世界上没有无缘无故的恨.如果你儿子和别人抢玩具发生冲突.为什么小女孩要上来动手.她难道有什么委屈吗?

从lz的叙述中发现一个有趣的想法, 要想融入这个社会,恐怕我们一代人都不够.我们对子女的影响,是否会使他们也不容于这个社会

ps.lz去的这个幼儿园被他形容的就像纽约布鲁克林的黑人社区.无秩序,员工无训练,管理混乱,送去的小朋友似乎家教都不怎么样. 但是事实上不应该如此

本文发表在 rolia.net 枫下论坛这一家幼儿园里，老师多是移民。两年的时间里，带过他的常任老师，两位香港大姐，一位韩国小妹，英文都不是母语，靠的只有勤勤恳恳地工作，尽心尽责的态度来取得孩子和家长们的信任。这位黑达莉，英文显然是老师里最流利的，仗着能说回道，和前任园长的关系也近乎，根本没把同事哈家长们放在眼里。她工作不上心，对孩子也特别地没耐心，平时对同事总是显得十分地霸道，很多次接孩子的时候，都看见她在教室里颐指气使，孩子们敬而远之，其他的老师基本上也是忍气吞声。眼看今天的情形，大家既然撕破脸皮，一不作二不休，我只有投诉一条路了。

拉着儿子敲开了园长的办公室，看见儿子脸上的血，园长吓了一大跳，赶紧弯身去查看儿子的伤势，眼看没有大碍，又带着我们重新回到教室，开始调查事情经过。达莉正在文件夹上写报告，看见经理过来，不仅没有老师，气焰更加嚣张。只见她嚓地一声，把写了一半的报告撕了下来，揉成一团扔进了废纸篓。还没等园长询问，她反倒恶人先告状，说我进门就销克了，轻信小孩子们的胡说八道，不让她处理儿子的伤势，反应过度。

眼看着再要理论下去，无异鸡同鸭讲。当着一群孩子的面，有失老油风度。我转头问园长，报告什么时候能写好，交给我签字？哪知道园长说，报告是给他们内部看的，根本不需要我签字。牵着儿子的手下楼梯，脚步有些沉重。这位新来的印巴师奶园长，阿差口音的英文，听得人头有些大。看情形，达莉根本也没有把她放在眼里。我的投诉之路，怎样走下去是好？

第二天上午，油嫂来电话，说一早送孩子的时候，听儿子的主管老师，一位香港大姐说，几个星期以前，因为小油总和她组里的另一个孩子干仗，已经转给达莉主管的那个组去了。这么重大的情况，居然一直没跟我们家长通气。我一听又有点炸了，立刻电话打给园长。不巧人还没在，留完言，再转到总机，我说紧急情况，让他们替我找儿子教室里的老师，并在全大楼广播找园长。五分钟后园长给我回过电话来，我说你立刻安排我儿子回到原来的组里去，儿子交给那个达莉，我不放心他的安全。十分钟后，经理回了电话，说事情已经安排好了，孩子重新回到了香港大姐的那个组，不过今天香港大姐下班早，等她下班后，会安排把儿子送到隔壁的教室。就事件的处理，孩子的安排，园长跟我约了时间面谈，因为已经是星期五，约在星期一下午五点。

这一天剩下的时间，老油没有刷肉联，全用来写信了。给幼儿园园长的信，简单叙述事件经过之后，概括起来有以下几点意见：

一、孩子在最没有安全隐患的教室里受伤，我们需要尽快拿到一个事件的文字报告。

二、在事故报告出来以前，请把我们的孩子留给他原来的香港大姐照看，我们不希望再由达莉来照看我们的孩子。

三、我们理解事故难以避免，但我们需要确认：1，事发时老师确实已经尽心尽责；2，孩子受伤后得到及时妥当的处理，包括身心关怀；3，事件发生后的处理遵循了有关规定，老师和园方将尽一切可能避免类似伤害事件发生。

四、我们有足够的理由对责任老师的工作态度表达关切，希望能够和园方一起，为孩子们建造一个令家长放心的安全环境。

下班的时候接儿子，发现他坐在隔壁教室里的长凳上，看着窗外路口的交通灯，略显得有些孤独。照顾孩子的临时老师，听说孩子昨天出了事，显得有点紧张，我安慰她说，没关系，孩子在这里两年了，一直非常快乐。别的老师都很尽心尽责，我们不满意的只是达莉一个人的表现。

信交给园长的时候，她显得有点吃惊。本该一个小时已经就离开了，不知道为什么她还没走成。瞄了一眼我的正式信函，她又开始不停地卜拉卜拉，好容易得了个空档，我说，你先把我的信看完，星期一再谈吧。更多精彩文章及讨论，请光临枫下论坛 rolia.net

本文发表在 rolia.net 枫下论坛May 6th, 200X

Ms. J Okay
General Manager
MOOSEHEAD XXXX Center
123 Hoolywood Ave. E.
XXXX, ON A2B 1C2


Dear. Ms. Okay:

I’m sending you this letter as part of my following actions after my son was injured at the pre-school room in MOOSEHEAD XXX Daycare Center.
On April 30th 200x when my son Littleoil was under the care of Ms. D Ashhill, he was injured with a bleeding nose just before I was going to pickup him. Following meetings with manager of the daycare center Ms. SH didn’t answer all our questions and make us feel comfortable with all our concerns.

Our first concern is, had the incident been handled appropriately and procedures being followed accordingly?

As I have indicated in my previous letter, I was told different stories and kids were stopped from telling me what happened during my stay in the classroom. When I asked for an incident report, I was not able to see it by the end of that day. Instead I was repeatedly told that it won’t be released to me.

With further meeting with Ms. SH, Manager of the Daycare Center on May 4th, we were still not able to obtain a copy of the incident report that had injured our son badly. Nor did I receive any verbal apology from anyone of the daycare center. Instead, we continued to receive more controversial information, including but not limited to the following:

A. Despite that we have been told repeatedly the incident report won’t be copied to the parents, we were able to retrieve it from my son’s inbox 6 days later, Wednesday, May 6. It was printed on the paper that the incident report has to be written within 4 hours after the incident happens. Obviously this procedure was not followed.

B. Ms. SH told us during the meeting that Ms. D Ashhill had to re-write the report after our meeting was setup, adding more concerns toward the integrity of the incident report, considering the controversial stories I have been given and her effort to stop the kids in the classroom from talking.

C. During our meeting on May 4th, Ms. D Ashhill said the incident was reported to the manager right after my son was injured. This was not true as I clearly remember it was me who escalated the situation to Ms. SH, who eventually left her office and walked into my son’s classroom.

D. There were a couple of times when incidents happened to my son under Ms. D Ashhill’s care, but were never put into any report. One day I noticed he got a fresh red mark on his cheek but Ms. D Ashhill had no idea what had happened. After asking the kids around she was able to find out that Littleoil had been scratched by a toy holding by another boy. Another time, I noticed Littleoil was sitting in the classroom extremely tired, with a little paper roll in his nostril to stop bleeding. I was told that he had an accident by bumping somewhere. Coincidently, Ms. D Ashhill was the only caregiver in both cases, and none of them appeared to be documented. Given all the experience above, I doubt if Ms. D Ashhill ever records any incidents happened under her care.

Second question, was low working attitude a contribution to the occurring of the incidents?

Since early 200x, I was off work for quite a while and have spent quite a lot of time with my son in and out of his classroom. I have witnessed the afternoon pre-school classroom was quite chaotic under Ms. D Ashhill’s care. Boys have been left fighting and girls crying without getting any attention. A girl’s mother had told me that she had noticed her daughter was crying while other kids were pulling her hair without raising any attention from Ms. D Ashhill. It was not difficult to conclude, that among all the caregivers in the center, Ms. D Ashhill’s working attitude was the lowest. In fact she’s more likely to act as a boss in the classroom rather than to give proper care and assistance to those who need. Incidents are more likely to happen in the afternoon, when she was assigned to take care of a bigger group. More parents are sharing the same opinion with me, that Ms. D Ashhill is the last person they would leave for their childcare had they given a choice. With all the experience and quotes from other parents we have enough reason to question Ms. D Ashhill’s working attitude, and if her low working attitude contributes to the incidents happened in her classroom.

As we have said before, we understand that incidents do happen in the classroom. As far as they have been handled appropriately, lessons have been learnt and every possible effort had been made to prevent child injury from happening again, parents will be relieved. I’m pleased to get attention from the higher management of MOOSEHEAD, and hope from there we could have better communication in order to build a safer place for all the children under MOOSEHEAD’s care.


Sincerely,


Oldyou更多精彩文章及讨论，请光临枫下论坛 rolia.net

本文发表在 rolia.net 枫下论坛（五）大结局

第二封投诉信，先打印出来，签好名，再扫描成pdf文件，E-mail发给总经理的同时，送给园长一份复印件。总经理接信后，先后来了三通电话，感觉到她的时间都是事先预留，准备得非常周到，发问也总能抓住要害。头一通电话，长谈了一个多小时，她首先道歉，但不是为孩子受伤这件事情本身，而是为她不能及时地回复和处理。感觉到这位总经理很有水平，应该是经过了专业的灭火训练。详细听取了我的陈述之后，她表示要回去了解具体情况，让我相信她，一定会给我回复。

第二通电话，总经理转述了对方的说法，称对达莉－安老师的工作表现进行了一些了解，发现她是幼儿园里历年来表现最为优秀的员工之一。现任的园长为她褒奖有加，由于园长调来不久，作为佐证，总经理特地找到已经调离的前任园长，同样得到相当正面的评价。我笑着说，这一点不奇怪，整个幼儿园里，就数她最能说会道。她工作态度不好，不是我一个人在说，园内的职工有评价，还有更多的家长，跟我是一样的结论。您要有疑问，可以召开一个家长会，或者听听孩子们的意见，或者，干脆来一个匿名的调查，看看我反映的情况是否属实？总经理一时语塞，连忙承诺继续调查。

其实，自从撕破了脸皮开始投诉，究竟会有怎样的结果，我也是没一点底气。但自从发出第二封投诉信之后，我们发现情况有了明显的改善。首先是达莉－安的气焰一落千丈，再也不见了往日在教室里的那种颐指气使，一下子变得斯文内敛了很多。同组的香港大姐、韩国小妹，则比从前多了许多灿烂的笑容。尤其是带儿子的那位香港大姐，好几次悄悄地对我竖起大拇指，说你闹得好，你这一闹，帮了我的大忙。想想也难怪，摊上那么个不上心的同事，难免担惊受怕。一旦出了事，达莉能说会到，总是推卸得干干净净，倒霉的还是组内的老实同事。类似的工作压力，相信许多技术移民多少有有过经历。园内其他的老师，陆续也都知道了事情的原委，闲聊的时候谈起，总发现她们在抿嘴偷乐，和从前简单寒喧的点头之交不同，能够感觉得到的，是他们眼神里流露的尊敬。

事发后的头几天，为避开达莉－安，儿子每天下午都被送到隔壁教室，我们一直觉得这更象对他的惩罚。终于有一天，主管的香港大姐跟油嫂商量，这样的安排，达莉－安的脸上也挂不住，能不能根据孩子自己的意愿，选择留下或者离开？油嫂大度地说好，下午您下班的时候，就问问小油的意思吧。那天下午，我接儿子的时候，发现一群的孩子，把他围在中间，儿子手里一把的贴纸，正逐个给同学们分发。达莉－安呢，正蹲在他们的身后，忙着收拾满地零乱的玩具和书籍。回家的路上，我问儿子，明天下午，你是愿意去那边的教室，还是留在这边？＂这里！＂儿子毫不犹豫地回答。

总经理的第三次电话，我没有接起来，留言说，她已经亲自去了幼儿园，和园长、达莉－安一起开了个会，再一次了解了整个事情的经过，对发生的一切感到非常地抱歉。她会接着跟进整个案子，如有任何问题，希望我直接跟她联络。这个留言，我等了两个星期才回，肯定了情势的积极变化，感谢她为我们所做的一切。

两三个星期之后，打伤儿子的那个男孩，从幼儿园里退学。一直以来，那个男孩总是老师们的头号麻烦，不过他的妈妈生老二休假，可能是他退学的主要原因。

又过了几个星期，忽然发现达莉－安老师也不见了，我问香港大姐，她跳了槽啦？大姐一笑道，人家休假去啦，郁闷假（Stress Leave），最长可以休息半年。我大笑。

5个月后达莉－安重返岗位的时候，儿子已经升到大班，新的老师，是他从前最爱戴的另一位港姐。更多精彩文章及讨论，请光临枫下论坛 rolia.net